At MulticastIPTV, we strive to provide our customers with high-quality products and services. However, we understand that sometimes returns and refunds may be necessary. Please read our refund and return policy below:

1. Refunds: a. Monthly Subscription: MulticastIPTV offers a 7-day money-back guarantee for our monthly subscription plans. If you are not satisfied with our service within the first 7 days of your subscription, you may request a refund by contacting our customer support team. Refunds will be processed in the original form of payment. b. Annual Subscription: For our annual subscription plans, refunds will only be considered in cases where MulticastIPTV is unable to provide the service as advertised. Requests for refunds must be made within 30 days of the purchase date and should be submitted to our customer support team. Refunds will be processed in the original form of payment.

2. Returns: a. Hardware Devices: If you have purchased a hardware device from MulticastIPTV and it is defective or damaged upon receipt, you may request a return within 14 days of the delivery date. The device must be returned in its original condition with all accessories and packaging included. Once the returned device is received and inspected by our team, we will issue a refund or send a replacement, as applicable. b. Software or Digital Products: Returns or exchanges are not available for software or digital products, including but not limited to IPTV subscriptions, channel lists, or other digital services.

3. Eligibility and Process: a. To be eligible for a refund or return, you must provide proof of purchase, such as an order number or receipt, and adhere to the specific timeframes mentioned above. b. To request a refund or return, please contact our customer support team through our website or email, providing the necessary details of your purchase and reason for the refund or return. c. Refunds or returns will be processed within 7-10 business days from the date of approval. d. MulticastIPTV reserves the right to refuse refunds or returns for any reason, including but not limited to violation of our terms of service, abuse, or misuse of our products or services.

4. Cancellation: a. Monthly Subscriptions: You can cancel your monthly subscriptions at any time by contacting our customer support team. Cancellation will be effective at the end of the current billing cycle, and no further charges will be incurred. b. Annual Subscription: Annual subscription plans are billed upfront for the entire year and are non-refundable. However, you can choose not to renew your subscription at the end of the subscription term.

Please note that MulticastIPTV reserves the right to modify or update this refund and return policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

If you have any questions or concerns about our refund and return policy, please contact our customer support team for further assistance.